Privacy Policy

Effective Date: 14-Apr-2026

Last Updated: 14-Apr-2026

Parimaar is a product and service owned and operated by Namespark Technologies LLP (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, process, and protect information when users access or use the Parimaar Omnichannel Posting and Customer Engagement Platform (“Platform”).

By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information voluntarily provided by users, including:

• Full name and business name
• Email address and phone number
• Billing and subscription details
• Login credentials and profile information
• Customer contact information uploaded by users
• Messages, posts, attachments, media, and communication content
• Campaign and engagement data

We may also automatically collect certain technical and usage information such as:

• IP address
• Browser and device details
• Operating system information
• Access timestamps and usage logs
• Cookies and session identifiers
• Diagnostic and analytics data

2. Third-Party Integrations

When users connect external services to Parimaar, we may access authorized information from third-party platforms including:

• WhatsApp
• Facebook
• Instagram
• LinkedIn
• X (Twitter)
• Telegram
• Email service providers
• CRM systems and integrated tools

We only access information explicitly authorized by the user through valid authentication or API permissions.

3. How We Use Information

We use collected information to:

• Provide and maintain Platform services
• Enable omnichannel customer communication
• Schedule and publish content across channels
• Manage customer engagement workflows
• Provide support and respond to inquiries
• Improve product functionality and user experience
• Detect fraud, abuse, spam, or unauthorized activities
• Comply with legal and regulatory obligations

4. Customer Data Responsibilities

Users utilizing the Platform to process customer information are considered the Data Controller, while Namespark Technologies LLP acts as the Data Processor.

Users are solely responsible for:

• Obtaining customer consent where required
• Providing legally required notices
• Ensuring lawful communication practices
• Managing opt-ins and communication preferences
• Complying with applicable laws and regulations

5. Sharing and Disclosure of Information

We do not sell personal information to third parties.

We may share information with trusted service providers and partners including:

• Cloud hosting providers
• Messaging and communication providers
• Payment gateways
• Professional advisors and auditors
• Government or legal authorities where required by law

6. Data Retention

We retain information only for as long as necessary to provide services, maintain records, resolve disputes, comply with legal obligations, and enforce agreements.

7. Security

Namespark Technologies LLP implements commercially reasonable safeguards to protect information, including:

• Secure authentication systems
• Role-based access controls
• Encryption mechanisms
• Firewall and network protections
• System monitoring and logging
• Backup and recovery procedures

While we strive to protect user information, no internet transmission or electronic storage system is completely secure.

8. Cookies and Tracking Technologies

Parimaar uses cookies and similar technologies to:

• Maintain authenticated sessions
• Remember user preferences
• Improve platform functionality
• Analyze Platform usage
• Enhance security and fraud prevention

9. International Data Transfers

Information may be processed or stored in locations outside the user’s region or country. Appropriate safeguards may be implemented where legally required.

10. User Rights

Subject to applicable law, users may have the right to:

• Access personal data
• Correct inaccurate information
• Request deletion of information
• Withdraw consent where applicable
• Object to certain processing activities
• Request a copy of their personal information

11. Compliance with Indian Laws

Namespark Technologies LLP strives to comply with applicable Indian laws and regulations, including:

• The Digital Personal Data Protection Act, 2023 (DPDP Act)
• The Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Applicable TRAI regulations for electronic communications
• Applicable consumer protection and digital communication laws

Users utilizing messaging and engagement services through the Platform are responsible for ensuring lawful communication and obtaining necessary customer permissions or consent.

12. Children’s Privacy

Parimaar is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

13. Prohibited Activities

Users must not use the Platform for:

• Spam or unsolicited communications
• Fraudulent or misleading campaigns
• Illegal marketing practices
• Harassment or abusive communications
• Violations of third-party platform policies
• Distribution of unlawful or deceptive content

We reserve the right to suspend or terminate accounts involved in unlawful or prohibited activities.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

15. Contact Information

For privacy-related questions, requests, or concerns, contact: