Features & Benefits

WhatsApp, Telegram, Messenger, and Web Chat in a single conversation list. Sorted by latest message with unread counts and channel icons.

AI reads recent context and drafts a reply in Professional, Emotional, Funny or Sales tone. One click to send or edit.

Record and send voice notes directly in the browser without leaving the conversation. No third-party recorder needed.

Assign conversations to any team member from the top bar. Track ownership, escalations and SLA timers per conversation.

Send Stripe payment links or pick products from Shopify / BigCommerce / WooCommerce directly inside a WhatsApp conversation.

Reply to any specific message with quoted context shown above the compose box. Forward messages to other contacts in one tap.

Drag-and-drop leads across stages (New → Contacted → Qualified → Won). Message the lead or send a broadcast directly from the pipeline card.

Full contact profiles with activity timeline, tags, notes, segments, communication history, and custom attributes. CSV import/export supported.

Pull Facebook Lead Ad submissions directly into Parimaar. Convert, decline, or sync leads with the Meta API in real time.

Create follow-up tasks linked to contacts or deals. Assign to team members with due dates and get a consolidated view of open vs completed tasks.

AI automatically classifies and prioritises inbound leads with a priority score and recommended next action — so your team focuses on the hottest opportunities first.

Chronological log of all lead activities — messages sent, stage changes, tasks created, calls made. Filter by date, contact, or activity type.

Visual drag-and-drop editor with Message, Condition, Delay, API Call, User Input, and Button nodes. Connect and configure without writing a single line of code.

Trigger flows or text replies when contacts send exact keywords, partial phrases, or specific patterns. Works 24/7 across WhatsApp and Web Chat.

Call external APIs mid-conversation to fetch live data (order status, inventory, appointments) and inject the response into the bot reply dynamically.

Canvas-based editor with Say (text-to-speech), Collect (speech input), Branch, Transfer to human, Webhook, and End nodes. Preview TTS audio before publishing.

Launch bulk AI voice call campaigns to contact lists. Track live progress — calls made, answered, completed, and failed — with pause/resume controls.

Full transcript of every AI voice call stored in Call History. Review what the AI said, what the customer said, and the outcome — searchable and exportable.

Powered by Sarvam AI for natural-sounding Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali and Marathi voice output — not robotic generic TTS.

Per-minute billing deducted from your wallet. View minutes used, cost per minute, and total spend with date-range filtering. Top up via Stripe, Razorpay, or offline.

When the AI detects a complex query or the caller asks for a human, the call is transferred instantly to a live agent — with full context from the conversation so far.

Contacts added, leads converted, pipeline stage movement, and task completion — all in one report. Filter by date range and export as CSV.

Per-campaign and overall sent, delivered, read, and failed counts for WhatsApp broadcasts. Lead source breakdown and conversion rates included.

Total AI voice calls, average duration, and outcomes (completed / no answer / failed) broken down by campaign and time period.

Post reach, engagement, likes, and comments per post and per Facebook/Instagram page — directly in the Parimaar dashboard without switching to Meta Business Suite.

Open vs closed tasks, overdue count, and per-agent breakdown so team managers can see who is on top of follow-ups and who needs support.

Every report in Parimaar can be exported as a CSV file for further analysis in Excel, Google Sheets, or your BI tool of choice.